Terms of Service
These Terms govern your use of FLHA, a field-level hazard assessment documentation service operated by Panda Industries ("we", "us"). By creating a company account or using FLHA, you agree to these Terms as applicable to your role.
1. Who may use FLHA
FLHA is intended for businesses, their authorized staff and invited crew members. Account administrators must have authority to act for their business and to permit staff to use the service. Do not create an account for another organization without permission. You are responsible for securing your devices, access codes and links and promptly reporting suspected unauthorized access.
2. A documentation aid, not a safety approval
Employers, supervisors and workers remain responsible for inspecting actual conditions, assessing hazards, implementing and verifying controls, providing competent supervision and training, stopping unsafe work, following site policies and complying with all applicable occupational health and safety laws. A completed assessment, AI suggestion, signature or report is not proof that hazards were eliminated or that work may proceed.
3. AI-assisted content and third-party information
AI-generated job steps, hazards, PPE and control recommendations are preliminary suggestions that may be incomplete, inaccurate or inappropriate for a specific site. A competent person must review and correct them before use. Do not rely on AI to identify every hazard or determine legal requirements. Weather, location, land descriptions and nearby facilities are supplied by third parties, may be inaccurate or outdated and must be independently verified. In an emergency, use your organization's emergency procedures and local emergency services; do not rely on FLHA to dispatch assistance.
4. User-submitted records and responsibility
Your company and its authorized users are responsible for the accuracy, legality and completeness of job descriptions, hazards, photos, locations, signatures, contact information and other submitted materials. You must have an appropriate legal basis to provide personal information about crew members and other individuals. Do not upload unnecessary sensitive personal information, unlawful material, or content that infringes the rights of others. Only authorized persons may sign; users must not forge signatures or alter assessment records to misrepresent safety activities.
A crew signature indicates acknowledgement of the assessment revision presented to that person, not that FLHA inspected the site or verified safety. An emailed or downloaded PDF may be copied or retained by recipients outside our control; choose recipients carefully.
5. Accounts, permissions and access
Company administrators manage invitations and worker access. Records may be visible to authorized company staff and participants according to application roles and shared links. You are responsible for promptly removing access when a worker leaves or no longer needs it. We may restrict access to protect the service, investigate misuse or meet legal obligations.
6. Free trial, subscriptions, cancellation and refunds
Eligible new company accounts receive an introductory allowance of five first-published FLHAs. Paid subscription plans, current prices, assessment allowances and billing intervals are displayed before checkout. Paid subscriptions are processed through Stripe and ordinarily renew automatically each billing period until cancelled. Applicable taxes may be added where required.
No-refunds policy: All subscription fees and other payments are non-refundable once charged, including fees for partially used billing periods, unused assessment allowances, plan changes and early cancellation, except where a refund is required by applicable law. We do not provide prorated refunds or account credits for unused time or unused FLHAs as a matter of policy.
You can manage or cancel your subscription through the billing options provided in your company portal. Cancellation scheduled for the end of the current paid billing period ordinarily stops future renewals while access continues through that period, subject to the subscription status and any lawful suspension. Cancelling does not itself refund charges already paid. If you select immediate cancellation or Stripe ends a subscription for nonpayment, access to paid publishing features may end earlier. Existing completed records remain subject to Section 7 and our Privacy Policy.
Plan upgrades, downgrades and any prorated charges or credits are presented by Stripe at the time of the change, subject to your configured checkout and billing portal settings. If you believe a charge was made in error or have a legally required refund claim, contact kevin.pace@pandaindustries.ca. Nothing in this section excludes non-waivable statutory rights.
7. Availability, retention and exports
We aim to provide reliable service, but connectivity, third-party APIs, SMS, email, PDF generation and storage may fail or be interrupted. Save required safety records in accordance with your employer's policies and legal obligations; do not treat FLHA as the sole backup for legally required records. We do not promise an uninterrupted service, permanent free storage, or a fixed retention duration. Requests for access, correction, export or deletion will be handled subject to applicable law and legitimate record-retention requirements.
8. Intellectual property and licence
We own or license the FLHA software, branding, layout and other platform materials. Your organization retains its rights in the lawful records it submits. You grant us a limited right to host, process, reproduce, format and transmit submitted materials as needed to operate, secure and support the service, generate reports and carry out instructions authorized within the account. You must not resell, reverse engineer or misuse the service except as allowed by law.
9. Disclaimers and limits of liability
To the extent permitted by applicable law, FLHA is provided without warranties of uninterrupted operation, error-free results or fitness for a particular safety decision. We are not responsible for decisions made solely from AI suggestions, unverified weather or location data, or inaccurate user submissions. To the extent legally permitted, we exclude liability for indirect, incidental, consequential or special losses and lost profits arising from the service. Nothing here excludes liability that cannot lawfully be excluded, or overrides mandatory consumer or privacy rights. Any further monetary liability cap should be finalized with Canadian legal counsel rather than presumed by this draft.
10. Suspension, termination and changes
We may suspend accounts for suspected fraud, security threats, prohibited use, or serious breaches of these Terms, subject to applicable law. We may modify the service or these Terms, giving appropriate notice for material changes; where legally required, renewed agreement will be requested. A revised policy will state its effective date.
11. Governing law and contact
Subject to mandatory laws applying elsewhere, these Terms are governed by the laws of Alberta and applicable Canadian federal laws. Questions, safety-record inquiries and legal notices: kevin.pace@pandaindustries.ca.